VALIDATE? Products FAQs
Questions
How do I get information on your new products?
Where can I find the target values for each level?
I do not have a non-frost-free freezer. How should I store your frozen products?
My frozen product was inadvertently placed in the refrigerator over the weekend. Can I still use the kit?
Answers
How do I get information on your new products?
Join our mailing list or call 1-800-377-9684. We will need typical contact information, such as institution name, contact name, address, phone, fax and email. We will send you new product information when it is available.
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Where can I find the target values for each level?
Typical values, by configuration, can be found in your package insert, or by calling LGC Maine Standards Technical Support. Typical values are intended as a guide only, and are not intended to be used as targets for data analysis. Actual results obtained may vary depending on instrumentation, methodology and assay temperature. Results may also be dependent on the accuracy of the instrument/reagent system calibration. The degree of acceptable nonlinearity is an individual judgment based on methodology, clinical significance and medical decision levels of the test analyte.
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I do not have a non-frost-free freezer. How should I store your frozen products?
VALIDATE? products that require frozen storage need a non-frost-free freezer capable of maintaining the recommended storage temperatures. These storage conditions are similar to many other frozen controls and calibrators typically stored by a laboratory. Please refer to our technical bulletin for more details on why a non-frost-free freezer is needed and what to do if you do not have access to one.
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My frozen product was inadvertently placed in the refrigerator over the weekend. Can I still use the kit?
VALIDATE? products are temperature sensitive and require specific storage conditions. LGC Maine Standards can only guarantee the performance of test kits stored in accordance with labeled instructions. We recommend contacting us to purchase replacement kits for any product not stored properly.
Storage requirements for VALIDATE? products can be found on the kit box label, bottle labels and the package inserts. Products that are to be stored at 2 to 8°C are packaged in BLUE kit boxes. Products that are to be stored at -10 to -25°C are packaged in WHITE kit boxes.
The storage conditions required by the VALIDATE? products are similar to other controls, calibrators and reagents used in clinical laboratories. Please refer to the FAQ regarding non-frost-free freezers above, for the products that require frozen storage.
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